Telia Company has announced significant changes to its operational structure, resulting in substantial cost savings and a renewed focus on customer service. The company's shift to a country-led approach, launched in September, is expected to generate annual savings of at least SEK 2.6 billion.
This restructuring has unfortunately led to the reduction of 3,000 positions. However, Telia reports that restructuring charges will be lower than initially anticipated, approximately SEK 1.3 billion instead of SEK 1.4 billion, effective in Q4 2024. Patrik Hofbauer, Telia Company President and CEO, stated: “We are creating a Telia fit for the future. Millions of people rely on our networks and services every day, so we have many unique strengths on which to build. We have made tough but necessary changes, and our employees’ dedication during this time has been exceptional. Through our new operating model, we can serve customers better, build performance in our teams, and grow in a way that supports investment and attractive shareholder returns.”
Since December 1, each of Telia's national units—Sweden, Finland, Norway, Lithuania, and Estonia—now bears primary responsibility for commercial planning, execution, customer satisfaction, and growth opportunities. Key capabilities, including IT, analytics, product development, customer support, and strategic planning, have transitioned from central units to these national entities. Meanwhile, Telia maintains its centralized strategic Technology unit and Group functions (Group Finance, Corporate Affairs, People & Culture, and Communications, Brand & Sustainability), which have adjusted their roles and responsibilities to support the new model.