Poland’s competition commission, UOKiK, has issued a stern warning to Vectra, threatening a substantial fine for its alleged unlawful practices. The potential penalty could reach up to 10 percent of Vectra’s turnover.
The issue stems from Vectra’s unilateral changes to its customer contracts for internet and television services. The company introduced a modification clause that resulted in a monthly price increase ranging from PLN 4 to PLN 7 per service. This action is deemed a violation of consumer rights and fair market practices by UOKiK.
“We have repeatedly questioned improperly implemented changes to indefinite or fixed-term contracts in the telecommunications sector or the financial industry. After our actions, the market is adjusting to the regulations. Vectra, meanwhile, has once again illegally raised fees. We are not leaving this unaddressed. Such action by an entrepreneur also distorts competition in the market, as it is detrimental to compliant participants,” stated UOKiK President Tomasz Chróstny.
Further fueling the controversy is Vectra’s introduction of an inflation clause into pre-existing contracts. UOKiK classifies this move as abusive and non-binding on consumers. This isn’t Vectra’s first encounter with such accusations; in 2022, they were fined PLN 22 million for similar offenses involving illegal subscription increases. A previous attempt to modify contracts in 2019 was also challenged, though they avoided penalties on that occasion.