Bouygues Telecom has significantly upgraded its operational capabilities and service quality for its IPTV/OTT offerings by integrating Skyline Communications' DataMiner platform. This strategic move allows for streamlined monitoring and increased availability of its video services, seamlessly integrated with its broader broadband and voice services across fibre and 4G/5G mobile networks.
A core feature of this enhancement is Skyline's east-west visualization, offering a comprehensive overview of each channel service. This allows for detailed monitoring of service acquisition, coding, packaging, and status for both IPTV and OTT playouts. This holistic approach empowers Bouygues Telecom to swiftly identify and resolve any issues, ensuring optimal playout and a superior customer experience.
Isabel Morant, TV Platform Operations Manager at Bouygues Telecom, stated: “We are committed to evolving our operations to deliver incremental value for our customers and shareholders. Skyline’s DataMiner provides us with a consolidated view and actionable insights, accelerating incident detection and resolution, and ultimately improving service uptime.”
Dominique De Paepe, Market Director Service Provider at Skyline Communications, added: “With DataMiner, Bouygues Telecom joins a growing community of service providers harnessing our capabilities to revolutionize their operations. We look forward to supporting Bouygues Telecom as they continue to drive operational excellence and innovation.”
DataMiner's success extends beyond Bouygues Telecom; it is currently utilized by prominent players such as Ziggo, Voo, Sky, HBO, and France Televisions.